At Tandarts Jordaan we are constantly striving to pursue optimum service delivery and standards, and it is important to us to ensure that you are satisfied. Regardless of our dedication and attention, sometimes grievances or dissatisfaction may arise unintentionally. It may happen that you are not entirely satisfied with a certain treatment or action or that you feel you were not properly informed. Please do not hesitate to make us aware of such situations and contact us right away on 020 612 12 43, or via email us at firstname.lastname@example.org.
You are quite entitled to request further explanation. Your dentist or dental hygienist are all too willing to take extra time to review the reasons for recommending a particular treatment and the details of how and why it was performed in a certain manner. They will, together with you, pursue a suitable solution for your grievance.
Information about enacting grievances
In the event that you cannot agree with your dentist or dental hygienist, you may request advice telephonically from either ANT or KNMT. The grievance procedures of these professional organisations complies with the requirements of the applicable legislation (Wet Klachtrecht Cliënten Zorgsector) that applies to each healthcare provider. The KNMT can mediate or may proceed to a formal enquiry regarding your complaint and provide a final ruling. There is no charge related to the grievance procedure.
Any questions regarding the handling of grievances?
Do you have any questions regarding our grievance-handling procedures? Please contact us right away.