At Tandarts Jordaan we are constantly striving to pursue optimum service delivery and standards, and it is important to us to ensure that you are satisfied. Regardless of our dedication and attention, sometimes grievances or dissatisfaction may arise unintentionally. It may happen that you are not entirely satisfied with a certain treatment or action or that you feel you were not properly informed. Please do not hesitate to make us aware of such situations and contact us right away on 020 612 12 43, or via email us at firstname.lastname@example.org.
You are quite entitled to request further explanation. Your dentist or dental hygienist are all too willing to take extra time to review the reasons for recommending a particular treatment and the details of how and why it was performed in a certain manner. They will, together with you, pursue a suitable solution for your grievance.
Information about enacting grievances
In the event that you cannot agree with your dentist or dental hygienist, you may request advice telephonically from either ANT or KNMT. The grievance procedures of these professional organisations complies with the requirements of the applicable legislation (Wet Klachtrecht Cliënten Zorgsector) that applies to each healthcare provider. The KNMT can mediate or may proceed to a formal enquiry regarding your complaint and provide a final ruling. There is no charge related to the grievance procedure.
Any questions regarding the handling of grievances?
Do you have any questions regarding our grievance-handling procedures? Please contact us right away.
About Tandarts Jordaan
At Tandarts Jordaan, your Amsterdam dental clinic, we treat a wide variety of dental problems related to the teeth, mouth and jaw. We provide in-depth treatment planning with low radiation digital x-rays, aesthetic and cosmetic dental options, as well as specialist treatments such as root canal treatments, dental implants, crowns and bridges. If you need emergency dental treatment options you can call our office and schedule an appointment promptly.
The staff at Tandarts Jordaan consists of experienced dentists and licensed dental assistants who will make your comfort and satisfaction their number one priority. Patients are continually monitored during treatment, and our friendly and knowledgeable staff is always available to answer any questions or concerns.
Award winning Amsterdam dental practice
A dentist appointment might not be your preferred appointment however we have tried to make the practice pleasant and inspiring while at the same time state-of-the-art, offering the latest dental and hygiene solutions.
Government controlled dentist prices
If you wonder if the prices at Tandarts Jordaan are higher then in other practices, you can rest assured. The Dutch dental prices are government controlled which means that your dental treatments will cost the same at each Dutch dental practice.
"I've been very satisfied going to Tandarts Jordaan for many years. Everyone working there is very knowledgeable. They are always happy to help me at any given time. The fact that they have convenient opening hours also helps, which is nice when working full time."
"I think Tandarts Jordaan is a very nice clinic. The staff are friendly and my dentist is very nice. I had my 4 wisdom teeth removed and everything went smoothly and straight forward with minor pain. I'm very happy with the result. Another good feature is that I am able to make and control my appointments on-line, very convenient. So thank you!"
“I am very happy with the service at Tandarts Jordaan. Even the bigger procedures that usually are known to be very painful are fine. They take their time to explain the procedures but work quickly. Also, being able to book an appointment online is very convenient for me."